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Customer Service Disaster at the Rocky Mountain Chocolate Factory

June 25, 2008 Leave a comment Go to comments

If you’re passing through the Bellaterra/Huntington Beach area in California, you might want to watch out for the Rocky Mountain Chocolate Factory. The Consumerist hits them with a downright horror show story in customer service denial.

Not sure if I can bear to even eat chocolate after that story.

Update: The COO of Rocky Mtn Chocolate Factory called and apologized to the lady. Rock on! And hand me another chocolate bar.

Categories: Customer Experience, Society & Culture Tags: ,
  1. Sean
    June 26, 2008 at 10:56 am
    Reply

    sure hope they let prospective buyers know about their legacy…
    http://www.bizbuysell.com/listing-information-q386117.html

  2. learningwoman
    July 16, 2008 at 5:47 pm
    Reply

    Wow, some of the comments on that article are pretty incendiary!

  1. June 26, 2008 at 11:08 am
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