Home > Customer Experience, Society & Culture > Customer Service Disaster at the Rocky Mountain Chocolate Factory

Customer Service Disaster at the Rocky Mountain Chocolate Factory

If you’re passing through the Bellaterra/Huntington Beach area in California, you might want to watch out for the Rocky Mountain Chocolate Factory. The Consumerist hits them with a downright horror show story in customer service denial.

Not sure if I can bear to even eat chocolate after that story.

Update: The COO of Rocky Mtn Chocolate Factory called and apologized to the lady. Rock on! And hand me another chocolate bar.

  1. Sean
    June 26, 2008 at 10:56 am

    sure hope they let prospective buyers know about their legacy…
    http://www.bizbuysell.com/listing-information-q386117.html

  2. July 16, 2008 at 5:47 pm

    Wow, some of the comments on that article are pretty incendiary!

  1. June 26, 2008 at 11:08 am

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: