Posts Tagged ‘communication’

Thank You Notes – Kelly Floyd

For my inaugural thank you note, I wish to express my deep appreciation for the presence of Kelly Floyd in my life. Kelly is my wife of almost 20 years. Kelly taught me to think more practically. Her questions have often challenged my “ideal theories” and forced me to think in terms of the world we live in right now.

She models constructive confrontation both in the workplace and in her personal relationships. Even though my background is in communication and interpersonal relationships, I’ve learned more about speaking directly from her than I ever did from a class.

While there are more kudos she deserves, I’ll stop for now with those two gifts that challenge and inspire me.

Read all Thank You Notes.

Getting Your Boss’s Attention

January 4, 2007 Leave a comment

My wife sent me an interesting suggestion from Quint Studer about communicating with senior leaders. He suggests that when leader ask for updates, they are usually juggling multiple projects at once and are primarily interested in results and outcomes rather than process. If you overload them with process details at first, you may actually lost their attention before you deliver the key points. Here are three tips he gives,

  1. Open with results and outcomes. Make sure you can quantify what you achieved. Good effort is no excuse for lack of results.
  2. Be prepared to explain more. Once a listener has been provided the results, be ready to outline “the how” if asked. This helps the listener know the key steps for success. Great organizations always look for ways to replicate strong results in other departments or take them system wide.
  3. Show calculations if requested. For example, by lowering the left without being treated from 3% to 1%, 554 patients received care that otherwise would not. With an average collection of $276 (554 x $276 = $152,904) an additional revenue of $152, 904 is generated. (Be careful not to overstate results, however, as you risk your credibility.)

She probably sent this to me because I tend to be interested in “why” questions rather than “what” questions. So for example, when I first pushed social computing ideas at JTV, I approached it from why this trend is important and why people long for community while continuing to live in isolation. Needless to say, by the third or fourth sentence, my boss’s lost interest.

AARP Rocks the House

November 27, 2006 Leave a comment

Move over Bill Graham, looks like latest greatest concert promoter could be the AARP! Apparantly the teen set are not the biggest market of music consumers. Instead, the RIAA suggests that the 45 and older group in the biggest, most reliable music consumer sgement. According to the NYT, “Last year fans 45 and older accounted for 25.5 percent of sales, while older teenagers (a group more prone to music piracy) represented less than 12 percent.”

Watching the growing graying trend in music appreciation, AARP promoted a Tony Bennet tour and may begin a whole series of promotions and other iniatives to target this group for potential AARP members.

This may have some interesting implications for other developments online including the future of online social networks. I still expect a hybrid to develop of online/offline networking groups that relate to the older groups. We’ll see.

What do your E-mail Sign-offs say?

November 27, 2006 Leave a comment

NYT runs an interesting article today about the challenge of Netiquette in regards to e-mail sign-offs. It may be a bigger deal than you think:

What’s in an e-mail sign-off? A lot, apparently. Those final few words above your name are where relationships and hierarchies are established, and where what is written in the body of the message can be clarified or undermined.

Without the typical non-verbal contextualizers like tone of voice and facial/body gestures, e-mails for us to look for other signs that help contextualize and interpret the message.

“So many people are not clear communicators,” said Judith Kallos, creator of, a site dedicated to online etiquette, and author of “Because Netiquette Matters.” To be clear about what an e-mail message is trying to say, and about what is implied as well as what is stated, “the reader is left looking at everything from the greeting to the closing for clues,” she said.

Makes me think of I.A. Richards ideas on word meaning and word placement. According to NYT, ending an e-mail with “Best” is a clear indicator your cooling down the relationship (bordering on brush off) while “Warmest regards” is a positive move toward relationship.

Maybe we could simply stick with the cold and hot words:

Icely yours,
Windy but hopeful for sun,


Volcanicly yours,
Hunk a hunk a hunk o burning love,

I guess I better go take a look at the way I am signing off on my emails.

Your smoldering inferno,


Adding Chat to your Website

November 3, 2006 Leave a comment

Plugoo gives your website visitors the ability to chat with you using a widget embedded directly in your site. This might be interesting. I’m not a big chatter (or a big phone person) but some folks might rock on this, and I could see some cool applications.

via Solution Watch

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