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Chris Anderson – Free

September 25, 2009 dougfloyd 1 comment

Wired posted a great article on thinking/acting abundantly from the “long tail” wizard Chris Anderson this week. His basic premise is that businesses tend to think and act on the basis of scarcity and not abundance. He article offers excellent insights for businesses, families, and even churches. In fact, he is echoing a thought that shows up again and again in Scripture. Jesus tells a parable of the sower. While we tend to focus on the various places the seeds are sown and which seeds produce. We might also step back and think about a sower who sows everywhere–whether it looks like fruitful ground or not.

Anderson offers an excellent chart comparing the scarcity management model vs the abundance management model. Most often, I’ve worked around the scarcity model, but one boss at Philips Magnavox demonstrated the abundance model on a regular basis. One point of comparison is on the nature of rules in the two models. Rules in a scarcity paradigm sound like this, “Everything is forbidden unless it’s permitted.” On the other hand, the abundance framework suggests that, “Everything is permitted unless it’s forbidden.” The church has often operated within the former model, but Chesterton wisely pointed out that the latter model is the real thing. Listen to Chesterton on the Ten Commandments:

“The truth is, of course, that the curtness of the Ten Commandments is an evidence, not of the gloom and narrowness of a religion, but, on the contrary, of its liberality and humanity. It is shorter to state the things forbidden than the things permitted: precisely because most things are permitted, and only a few things are forbidden.”

In one sense, this is what Anderson is exploring in his article on Managing for Abundance. Here are the highlights, but be sure to visit the article because he models his premise by giving away the audio of his latest book: Free.

One theme that shows up in his article is the “power of waste.” Anderson writes:

When scarce resources become abundant, smart people treat them differently, exploiting them rather than conserving them. It feels wrong, but done right it can change the world.

He illustrates this with a reference to Cory Doctorow and his ideas on “thinking like a dandelion.”

The science fiction writer Cory Doctorow calls this “thinking like a dandelion.” He writes: “The disposition of each—or even most—of the seeds isn’t the important thing, from a dandelion’s point of view. The important thing is that every spring, every crack in every pavement is filled with dandelions. The dandelion doesn’t want to nurse a single precious copy of itself in the hopes that it will leave the nest and carefully navigate its way to the optimum growing environment, there to perpetuate the line. The dandelion just wants to be sure that every single opportunity for reproduction is exploited!”

Read his article, his book, and don’t forget to visit his blog, The Long Tail.

Is Your Business Transparent?

September 4, 2009 dougfloyd Leave a comment

For their September issue, Trendwatching revisited a consumer trend that is consistently growing in importance: Transparency. St. Maximas the Confessor believed that Adam and Eve were transparent luminous beings and that in the future transformation this luminosity would be restored. In our ever-growing socially-connected world, businesses are becoming more transparent (luminous or not). I’d say businesses and individuals alike would do well to pay heed to this trend, since I think we may be growing transparent in more ways than one (but that’s another topic).

I suggest you read the whole briefing.  Highlights from the September 2009 Trendwatching Newsletter include:

1. Reviews Revolution – The impact of customer reviews continues to soar. Trendwatching suggests (and rightly so I think), “Reviewing is the new advertising.”

Deluge – More people are online, thus more reviews are online. (And not all the reviews are on your website!) Some key sites to watch include: Bazaarvoice (their new ShoutIT integrates with FB et al); TripAdvisor (top travel review site); Google’s Rich Snippets; and a variety of local review sites like Yelp and GeoGraffiti.

Truthiness – As aggragated reviews increase, fake reviews (by tricky businesses and angry customers) will more likely be exposed, so if you’re doing that kinda of stuff: Knock it off!

Everything Reviewed – It’s not just books anymore. Everything from churches to childcare will be reviewed. I’m thinking about righting a review of my parents (5 stars out of 5 stars of course!)

Real Time – If the diner on the corner has a rat in their soup, people may know within minutes. This means companies will have to be more vigilant than ever and ready to respond (plan of action in advance) to crisis and mistakes. I suggest humility and honesty as the best policy!

Mapmania – With Smartphones bulging from everyone’s pocket, people more easily are pulling reviews via map searches.

Reviewer Trumps Review – Reviewer profiles are growing more important as more people will want to read reviews by people like them. (I must admit that I’ve always used the Amazon profile link to see what other books a person reviews before I blindly accept their words. Who knows? They may say Tomaato while I say Tomaeto!

Right of Reply – Reviewers no longer have the final say. Companies will and do have opportunities to reply on sites like TripAdvisor and Amazon.

Warning Will Robinson – Okay I added the “Will Robinson.” But the big deal for companies with reviews is the thing I harp on again and again when talking to folks about social media. It’s about listening! Social media is not another way to spam your message via Twitter, FB and more. It’s a change to listen. You can turn off the comments on your blog, but you can’t turn off the comments your customers are making in other places. So listen. Engage. Learn the art of responding to complaint with grace.

2. Pricing Pandemonium – I like this, “What else can we say about online price comparison than that full price transparency seems near?” Their right. Who doesn’t do searches for products when getting ready to purchase? More than once I’ve been shopping in a store, and done a quick comparison via my iPhone, then ordered the product I was looking at in the store online (and got it in the mail the next day to boot).

Niche – This is interesting. Trendwatching sees the emergence of niche pricing sites focused on a specific think like medication, skiing, bus tickets, elder care, medical tourism, and more.

On-the-spot - Like I said, I’ve used my iPhone for in-store price comparisons. Some shop apps include Amazon Android, Shopsaavy, and SnapTell.

Alerting – With GPS, there are all sorts of price alerting functions that will soon be commonplace.

Forecasting – How about apps that forecast the best time for purchases. Oh yeah! This is already happening with flights in apps like Farecast.

3. Inside Out – Finally, Trendwatching suggests (and rightly so) that transparency extends beyond pricing and reviews to corporate citizenship. So companies need to be more conscious about “doing the right thing” because everyone will know your deceptions. Who knows what employee might be posting stuff online, exposing your fraudulent and poor behavior. This is a great opportunity as well for companies to think and act more responsibly in the world. But it does have some potential problems in my opinion. What exactly does “Do the Right Thing!” mean? In our politically divided nation (and even more divided world), this has potential of politicizing actions by companies even more. How long before everyone gets sick of all the tattling and attack culture that is continuously bred in the left and right of our culture? In spite of the downfall, I do like the idea of holding people and companies responsible. So it just means we have a heartier conversation. Now let’s hope we learn (at some point) the fine are of civility.

The Book of Wisdom

September 2, 2009 dougfloyd Leave a comment

Danielle LaPorte posted this delightful video about the making of the book Wisdom. I like it for several reasons. Aesthetically, it appeals to me. But deeper than that I like the spirit of the project. Andrew Zuckerman respects the wide range of people he meets (and we meet in the video).

He values the voices of elders (something so deeply needed in our day). He researches their lives, their thought, their stories. But he is primarily interested in their relationships and their personal lives as opposed to their great accomplishments.

It blessed me, hopefully it will bless you as well.

What’s New in Snow Leopard?

September 1, 2009 dougfloyd 2 comments

If you’re like me, you installed Snow Leopard and thought pretty cool, now what? I wasn’t really sure what changed. The only thing I noticed was that the color contrast seemed higher (and as is turns out the output gamma correction was changed from 1.8 to 2.2). I also noticed the computer seemed to run faster (and as it turns out the coffee I’ve been drinking all morning has speeded up my fingers. Plus, Snow Leopard does run faster). At the prompting of Gizmodo, I attempted reading John Sircusa’s in-depth analysis of the new. While he does overwhelm with data that my non-programmer mind could fully grasp, I appreciate his detailed examination and found it very helpful.

First off, yes Snow Leopard is faster. In fact, that’s the big deal. It’s not bloated with lots of new bells and whistles that slow down the system for unnecessary functionality, but rather it improves performance and takes better advantage of the processor speeds. There are many reasons why it runs faster, but you’ll have to read Sircusa’s article since I can’t explain (or fully understand other than, “yeah that’s cool dude”). You can click and hold dock items and the OS will highlight and give you options. Cool, but I’m may not use that too much.

But there are some things I think I might use. Here are a few highlights:

Search Control – Choose “Preferences” in the Finder menu and you can customize search settings under the “Advanced” tab.

custom search

Faster – It’s faster. Did I say that already? It really is faster.

Column View is now sortable. If you Finder window is in “column view,” you can now sort the column. This is great!

sort by

Icon view change size – An easy slider let’s you pop up icons to large size for easy viewing. This is perfect for pictures and videos!

icons

Dialog Box – The open/save dialog box in programs now lets you add additional display columns by simply right-clicking.

dialog

Image Capture now offers a wider range of support for scanners. I never use it since it hasn’t worked well with my scanner. Now I’ll try it.

from John Siracusa at Ars Technica
Date & Time Location Finder – Like the iPhone, you’re mac can set time zone automatically. I likee.

datetime

But still no solitaire.

Text auto-correction

Evolving Social Media Policies

August 31, 2009 dougfloyd 2 comments
image from fredcavazza

image from fredcavazza

I’ve been studying social media policies by companies, organizations, non-profits and even governments. It’s been about a year since I last looked over policies, and in just one year, the policies have grown in length and complexity. Every organization (whether you have a web presence or not) might want to consider writing up policy for protection and clarification as to what is acceptable and not acceptable behavior in relation to your organization and your employees (or members).

Here are a few highlights from my current research:

1. Policies are evolving. This is obvious but it exagerated by the rapid changing online technology. Each new technology raises new questions and challenges. The challenges of twitter vs facebook vs youtube vs blogging have similarities but yet each platform bring distinct questions to the table. For example, media sites like youtube are full of excellent and relevant teaching/training resources that may not be accessible if you block it companywide. I think there is still a challenge for addressing nuance in each platform.

2. Code of Conduct – Companies like IBM and Intel are referencing a seperate code of conduction that outlines expectations concerning how employees behave off line and online.

3. Three Types of Regulations – There are at least three different types of social media policies: organizational participation, employee participation, and user participation. While not all companies have policies for all three types of content, it is worth thinking about all three. All three types address legal issues of content ownership, confidentiality, and privacy issues. Organizational policy defines why the company is participating, how the company will officially participate, who is allowed to participate, and where this happens. Employee participation policies address everything from using social media at work, creating social media content, to mentioning the company (at work or away and the expectations for disclosure that they are a company employee). While I didn’t see much about social media within the company intranet, I think there it is relevant and important to encourage while providing direction for great engagement with company intranets (and social media applications) but that is another question. Lastly, companies are addressing user participation on company sites with regulations or suggestions about expected behavior as well as content use and customer liability for post content they don’t own.

123 Social Media has a good list of social media examples is you’re interested.

Miracle at St. Anna

August 29, 2009 dougfloyd Leave a comment
Miracle at St. Anna Movie Poster

Miracle at St. Anna Movie Poster

It’s not black history month, but I can still talk about black history. Tonight I watched Miracle at St. Anna. James McBride and Spike Lee have given a treasure to all Americans that tells a story about the Buffalo Soldiers in WWII The 92nd division (all black soldiers) which has often been portrayed in a negative light (if portrayed at all) is given a wondrous and beautiful portrayal through a small band of soldiers. While the actual story is fictionalized, it is a story worth telling and does reflect element of the period.

James McBride has been studying this period, talking to the men who fought, and listening to their stories. Even while experiencing racial prejudice back home and abroad (from their white officers), these men laid down their lives for America and fought for all of the free world.

Thank you! I’m grateful for the service of these men and am glad to hear more of their stories.

We need to tell the hidden stories of Americans from all races. And I black history is not history for blacks. It is bringing to light stories and people that the greater culture often neglects. So I encourage all Americans to read more and learn more of the stories of blacks through our history.

Over the last few months, I’ve been writing a play on the Harlem Renaissance and was amazed to learn about the “Harlem Hellfighters,” an all black regiment in WWI who not only served heroically but introduced jazz to Europe (under the leadership of the regimental band leader James Reese Europe.

Critiqueing Walmart’s Twitter Policy

August 28, 2009 dougfloyd Leave a comment

When crafting a corporate social media policy, it is helpful to read critique’s of other policies (as well as reading other policies). By analyzing the good and bad (lacking) of Walmart’s Twitter policy, Augie Ray help shine light on issues that should impact all businesses developing policies.

While his whole article is worth reading, here is a quick highlight. Ray suggests that Walmart needs to set specific expectations of employee behavior when tweeting. The following list can be helpful for all potential tweeting companies:

  • How many tweets per day or week are expected
  • Rules for tweeting; what topics or language is acceptable and what is not
  • Follow-back guidelines–when should followers be followed?
  • Expectations for when and how to respond to @replies (or direct messages)
  • Expectations for retweeting
  • Expectations for seeking out new followers–since following people is a successful way to build a list of followers, how many new people should be followed each week and what are the criteria?
  • Expectations for monitoring for and responding to brand mentions on Twitter
  • Expectations for engaging with and showing interest in followers regarding non-brand matters.

Thanks to Charlene Li’s new Altimeter Group for the link to Ray’s article.

How to Defeat our Enemies

August 28, 2009 dougfloyd Leave a comment

In our current culture of vindictive speech and hate-spewing on the left and the right, I think this video (via Cory Doctorow) might offer another model for engaging with humor and kindness.

Categories: Video Tags: , , , , ,

What is a Christian?

August 28, 2009 dougfloyd Leave a comment
they smile with their love (uploaded by t3xtures)

they smile with their love (uploaded by t3xtures)

“The Christian religion consists in becoming inebriated with love.”
Richard Wurmbrand

Intelligent Sci Fi Films

August 28, 2009 dougfloyd Leave a comment
photo by Torley

photo by Torley

SF Signal’s Mind Meld this week asks panelists, “Which films do you think are good examples of Intelligent SciFi?” I am always on the lookout for thoughtful scifi, so this list is helpful. I’m the only one in my house who enjoys scifi, so I usually have to watch it late at night.

Some of the films that make this list include (I put a star beside the films I really like):

Ghost in the Shell
Donnie Darko *
The Wings of Honneamise
Dark City *
Voices of a Distant Star
Blade Runner *
Contact *
The Matrix *
Star Wars Episode IV
2001
Primer *
Gattaca *
Minority Report
A Clockwork Orange
The Abyss
Aliens
Star Trek II: The Wrath of Kahn
Eternal Sunshine of the Spotless Mind *
12 Monkeys *
Delicatessen
The City of Lost Children *
Alphaville
Liquid Sky
The Man Who Fell To Earth
The Element of the Crime
Moon
Brazil
Stalker
2046

Some films I might add to the list:
Solaris (Tarkovsky version)
Day Watch
Night Watch
Dune
City of Ember
THX 1138

Categories: Uncategorized